Privacy Policy

At James & Catherine, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us or otherwise interact with James & Catherine.

Information We Collect

When you visit or shop with us, we may collect personal information including:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment and transaction information
• Communications you have with our customer service team
• Information about returns, refunds or complaints
• IP address, browser type, device information and other technical information
• Information about how you interact with and navigate our website

Payment information may be processed directly by our payment service providers. We do not necessarily store complete payment card details ourselves.

How We Collect Your Information

We may collect personal information when you:

• Place an order through our website
• Create or use an account
• Contact our customer service team
• Request a return or refund
• Subscribe to our emails or marketing communications
• Participate in promotions or other activities
• Browse or interact with our website

We may also receive certain information automatically through cookies, analytics technologies and our website or ecommerce service providers.

How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders
• Process payments, returns and refunds
• Provide customer support
• Communicate with you about your order
• Prevent fraudulent or unauthorised transactions
• Improve our website, products and customer experience
• Understand how customers use our website
• Maintain our business and transaction records
• Comply with applicable legal, regulatory and tax obligations
• Send you marketing communications where you have chosen to receive them or where otherwise permitted by law

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use our website and improve our services.

We may also use analytics, advertising and marketing technologies provided by third parties.

Depending on your browser and device settings, you may be able to block or delete certain cookies. Please note that disabling certain cookies may affect how our website functions.

Sharing Your Information

We do not sell or trade your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• Ecommerce and website service providers
• Payment processors
• Fulfilment and warehouse partners
• Shipping and logistics providers
• Customer service providers
• Analytics and advertising providers
• Fraud prevention and security providers
• Professional advisers such as accountants or legal advisers
• Government authorities where disclosure is required by law

These service providers may only receive the information reasonably necessary to provide their services.

Overseas Disclosure

James & Catherine operates with international service providers and fulfilment partners.

As a result, your personal information may be disclosed to or processed by service providers located outside Australia, including providers involved in the fulfilment and delivery of your order.

Where practicable, we take reasonable steps to work with reputable service providers and to protect personal information handled on our behalf.

Because some of our fulfilment operations are located in Asia, information necessary to process and deliver your order — such as your name, delivery address, contact details and order information — may be shared with our international fulfilment and logistics partners.

This is actually an important addition for your setup. The OAIC specifically states that an applicable Australian privacy policy should disclose whether information is likely to go to overseas recipients and, where practicable, identify the countries or regions involved.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate technical and organisational safeguards and work with established service providers to help protect your information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at:

info@jamescatherinemelbourne.com

We may need to verify your identity before processing certain requests.

The Australian Privacy Principles specifically require an applicable privacy policy to explain how individuals can access their information and request corrections.

Privacy Complaints

If you have a concern or complaint regarding how we have handled your personal information, please contact us at:

info@jamescatherinemelbourne.com

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal, accounting and tax obligations.

When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

James & Catherine is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

The most recent version will be made available on our website.

Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

James & Catherine
Email: info@jamescatherinemelbourne.com