Shipping Policy

At James & Catherine, we want every order to arrive smoothly and reliably. Below you’ll find everything you need to know about processing, delivery and tracking.

Order Processing

Once your order is placed, our team begins preparing it for dispatch.

Orders are generally processed within 2–4 business days. As soon as your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Delivery Times

Once dispatched, orders typically arrive within 10–12 business days.

Please keep in mind that delivery times are estimates. During particularly busy periods, public holidays, severe weather or unexpected carrier delays, delivery may occasionally take a little longer.

We appreciate your patience while your order makes its way to you.

Free Shipping Across Australia

We’re pleased to offer free shipping Australia-wide on all orders.

There are no additional standard shipping charges at checkout.

Tracking Your Order

Once your parcel is on its way, we’ll send you an email containing your tracking information.

You can follow your delivery using the tracking link provided or through our Track Your Order page.

Please allow a little time for tracking information to become active after your parcel has been dispatched.

Our Fulfilment Process

We work with an international fulfilment network to prepare and dispatch orders directly to our customers across Australia.

This helps us keep the fulfilment process streamlined and avoid unnecessary handling between multiple locations.

In some cases, if your order contains multiple items, they may be dispatched separately and arrive in different parcels.

Delivery Delays

Although the majority of orders arrive within the expected timeframe, occasional delays can happen due to circumstances outside our reasonable control, including:

• Carrier or postal delays
• Customs processing
• Public holidays
• Severe weather
• High-volume shopping periods

If your order is taking noticeably longer than expected, please contact us and our customer service team will be happy to look into it.

Incorrect Shipping Information

Please ensure your delivery details are correct before completing your order.

If you notice an error after ordering, contact us as soon as possible at info@jamescatherinemelbourne.com.

Once an order has already been processed or dispatched, we cannot guarantee that the delivery address can still be changed.

Lost or Missing Parcels

If your tracking shows your parcel as delivered but you cannot locate it, please check around your property and with anyone else at the delivery address who may have accepted the parcel.

If it still cannot be located, please contact us so we can assist you in investigating the delivery.

Contact Us

If you have any questions about your order or delivery, please contact us:

James & Catherine
Email: info@jamescatherinemelbourne.com

We usually respond within 24 hours.